Full Returns Policy
At BODYCON COLLECTION, we want you to shop with confidence and find pieces you truly love.
Returns Made Easy
We offer a generous 60-day returns period from the date your order was placed.
Eligible returns are issued as Store Credit (provided via digital gift card or checkout code). We do not offer refunds to the original payment method for change-of-mind returns, including sizing, fit, colour preference, or style preference.
Our goal is to help you find the perfect fit. Store Credit gives you the flexibility to choose a different size, style, or colour from our collection whenever you're ready.
This policy applies to change-of-mind purchases. Nothing in this policy affects your rights under applicable consumer laws relating to faulty, damaged, or incorrectly supplied items.
How To Start A Return
To submit a return request, please visit our Returns Hub.
Returns will only be accepted through our Returns Hub. Please allow up to 24-48 hours for your request to be reviewed. Once your return is approved, we’ll send you instructions for the next available returns hub.
Local returns are currently available for customers in the USA and Australia. If you’re located elsewhere, you’ll be asked to return your item to the nearest available hub using the most cost-effective option.
Return shipping costs are the responsibility of the customer. Depending on your location, please allow approximately 5-7 days for your return to be received, inspected and processed. As part of our commitment to providing a seamless shopping experience, we offer discounted return shipping label rates to assist our valued customers. Once your return request has been approved, you can purchase a discounted return label through our Return Hub or by contacting our customer care team. Please refer to the returns section below for available rates and return steps from your location.
Return Conditions
To be eligible for a return, items must:
- Be unworn, unwashed, and in original condition.
- Have all original tags, packaging and hygiene seals (if applicable) attached.
- Be free from makeup, perfume, deodorant, tanning products, stains, marks or odours.
- Be received within the approved returns timeframe.
Items showing signs of wear, damage, alteration, or use may be declined and returned to you at your expense.
Final Sale Items
Items marked as Final Sale are not eligible for return, Store Credit, exchange or refund unless required under applicable consumer laws.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or style, simply use your Store Credit to place a new order once your return has been approved.
Faulty or Incorrect Items
We take great care to ensure every order meets our quality standards. If you believe you have received a faulty, damaged, or incorrect item, please contact our Customer Care team as soon as possible with your order number and photos of the issue.
All faulty item claims are assessed on a case-by-case basis in accordance with applicable consumer laws.
Please note that items damaged through normal wear and tear, misuse, improper care, accidental damage, or failure to follow garment care instructions will not be considered faulty.
For detailed information on faulty items, including how to submit a claim and our assessment process, please refer to the Faulty Items section below.
Need More Help?
Our Customer Care team is here to help. You can visit our FAQ section, chat with us online, or contact us at hello@bodyconcollection.com.
You can return eligible items within 60 days of your order date.
- USA customers can send their returns to our USA return hub (as of August 1).
- Return shipping costs are the responsibility of the customer.
- Discounted USPS return labels are available via our Returns Hub, from $9 USD.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 5-7 days for your return to transit to our USA returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Australian customers can send their return to our Australian returns hub.
- Return shipping costs are the responsibility of the customer.
- Discounted Australia Post return labels are available via our Returns Hub, from $15 AUD.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 5-7 days for your return to transit to our Australian returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Return shipping costs are the responsibility of the customer.
- Discounted return shipping labels are available via our Returns Hub from £20 GBP.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 7–10 days for your return to transit to the next available returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
You can return eligible items within 60 days of your order date.
- Return shipping costs are the responsibility of the customer.
- Items must be unworn, unused, and returned in their original condition.
- Returns received after 60 days may not be accepted.
How to Return
- Submit your return request through our Returns Hub and wait for approval.
- Repack your items and include your packing slip or return reference.
- Return your items within 60 days.
Please allow approximately 7–10 days for your return to transit to our next available returns hub, be received, inspected, and processed.
Once your return has been processed, our customer care team will be in touch. So you can sit back, relax, and let us handle the rest.
We want every return to be smooth and fair. BODYCON COLLECTION reserves the right to decline returns in certain situations. This includes items that:
- Are returned after the 60-day window
- Don’t meet the original condition requirements (unworn, unwashed, and packaging intact)
- Were not purchased from BODYCON COLLECTION
If a return is declined, the package will be sent back to you at your expense.
To help us maintain hygiene standards and keep items resalable, all returns must arrive in their original, unworn, and unwashed condition. Returns with visible signs of wear, like makeup, perfume or deodorant scents, pet hair, or marks will be reviewed by our quality team.
If the item can be restored, a cleaning fee may be deducted from your refund, depending on the work required. If the item cannot be restored to a sellable condition, you’ll be given the choice to either:
- Have the item shipped back to you at your expense, or forfeit the item with no refund issued.
These conditions do not affect your rights under Australian Consumer Law if the item is faulty or not as described.
We take product quality seriously and each piece is checked before it ships. If you believe your item is faulty or not as described, please contact us at hello@bodyconcollection.com within 7 days of receiving your order, including a minimum of 5 clear photos and your order number.
Claims relating to manufacturing faults or defects will be reviewed under applicable consumer laws. Please note that minor variations in texture, colour, or fit, or dissatisfaction with fabric feel or thickness, do not qualify as faults.
Please also note that colours may appear differently depending on your screen settings, monitor calibration, device type, and lighting conditions at the time of viewing; such variations are not considered faults or misdescriptions under applicable consumer law.
Once reviewed, if the item is confirmed as faulty, we’ll arrange one of the following depending on your location and the issue:
- Repair or replacement (where possible), or
- A refund to your original payment method up to the value of the fault, or
- Store credit or gift card, if you prefer
Faulty claims are assessed in line with Australian Consumer Law, which guarantees your right to a remedy if a product is faulty, damaged, or not as described. Please note: faults caused by general wear and tear, incorrect washing, or misuse are not considered manufacturing faults.
This policy does not override your rights under the Australian Consumer Law. If your item is defective:
- You may be entitled to a refund, exchange, repair, or compensation.
- For major faults, you can choose a refund or exchange.
- Minor faults may be repaired or replaced.
- Misuse voids return eligibility.
We comply with all legal rights and remedies under the Consumer and Competition Act 2010 (Cth).
To support our environmentally friendly initiatives, we charge a small restocking fee of $2.50 per return. This helps us cover the costs of getting your returned items donated to our charity partners. This charge will be deducted from your approved refund or credit.
We do our best to get your order to you quickly and safely. Once shipped, delivery times are estimates and can be affected by carrier delays, customs, or local issues.
Please note: we cannot offer refunds, store credit, or replacements for:
- Shipping delays
- Refused deliveries
- Packages marked as delivered but lost or stolen
To help your order reach you safely, double-check your delivery address and monitor your tracking. If a parcel goes missing before delivery, let us know and we’ll happily assist with courier investigations.